What is Customer Experience Management?
of all emotion generate by scent
Customer Experience Management (CEM)
is a strategy that uses fragrance to create a specific atmosphere that encompasses understanding and controlling every aspect of a guest's experience from the moment they consider check-in a stay to post-checkout feedback. The goal is to create a positive, memorable experience that encourages loyalty and repeat business.
How Does Scent Marketing Work?
Signature Scent marketing works by strategically employing fragrances to create a memorable, welcoming, and distinctive atmosphere within hospitality settings such as hotels, resorts, and spas. The goal is to enhance guest satisfaction, encourage repeat business, and strengthen overall brand loyalty.
WELCOME TO PERFUME FACTORY
We are the Scent Designer with the unique scent that can reflect your business identity and make the better brand awareness through the art of scents.
We create the remarkable moments with powerful imaginative story, tell your legendary story through the wind, and impress your customers through their Ol-Factory Experience.
Our Service
Scent Marketing
One Stop Service & Achieve Together
We focus on success (achieve together) of customers through scents in the form of various products/services to create sustainable brand growth
Here you will get your signature scent, graphic and promotional items for marketing, and ready-to-sale products with exceptional support and service.
Company Overview
>5,000
Signature Scent
2014
Established Year
1,200 sq.m
Floor Space(sq.m)
>100M(THB)
Project
Export Country
China, Japan, Taiwan, Hongkong and Switzerland
Scent Marketing Service
Fragrance Oil
We are formulate your signature scent by aroma compound from perfume industry in France
OEM & ODM Service
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Cosmetics: Perfume,
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Home Fragrance:
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Hotel Amenities
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Spa Amenities
Scent Diffuser System
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Spa & Hotel
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Concert & Event
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Showroom
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Retail
Scent Corporate Gift
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Brand Identity
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Brand Communicate
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Signature Scent
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MOQ: 500pcs
Looking to get Started
Scent And Sense has always believed that the scent of happiness will always tell a good story to everyone. As a scent designer Therefore, we are committed to presenting perfume art to you to the fullest extent possible. In addition, the Scent And Sense perfume factory is ready to support the Thai perfume brand business to enter the global market. Consult our experts for advice and recommendations on the OEM fragrance branding and manufacturing services that are right for your business. We are ready to take care of creating a full range of scents.
Creative Process
STEP I
SCENT DESIGN
Brand DNA, Insight
Sharing and Gathering brand identity, concept, and value to find the right scent for brand
STEP II
SIGNATURE SCENT
Brand Communicate
Finally we got your Signature Scent which contains your identity in every breath and develop it to fit your target customers.
STEP III
PRODUCTION
OEM Service, SDS
The scent can be applied to fit many purposes including personal care, home fragrances, scent marketing, and industrial use.
Tester, Photoshot
STEP IV
MARKETING SUPPORT
We provide full services for marketing including graphic design, packshot, and tester. We also have advices for each type of marketing strategy to fit your business purpose.
