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What is Customer Experience Management?


of all emotion generate by scent

Customer Experience Management (CEM)

is a strategy that uses fragrance to create a specific atmosphere that encompasses understanding and controlling every aspect of a guest's experience from the moment they consider check-in a stay to post-checkout feedback. The goal is to create a positive, memorable experience that encourages loyalty and repeat business.

How Does Scent Marketing Work?

Signature Scent marketing works by strategically employing fragrances to create a memorable, welcoming, and distinctive atmosphere within hospitality settings such as hotels, resorts, and spas. The goal is to enhance guest satisfaction, encourage repeat business, and strengthen overall brand loyalty.

Perfume Studio


We are the Scent Designer with the unique scent that can reflect your business identity and make the better brand awareness through the art of scents.

We create the remarkable moments with powerful imaginative story, tell your legendary story through the wind, and impress your customers through their Ol-Factory Experience.

Our Service
Scent Marketing
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